Refund Policy

This Refund Policy applies to all paid subscriptions to EasyReports, a product of B1bee B.V., a company registered in the Netherlands (KvK 91986281, VAT NL865840933B01).

EasyReports subscriptions are sold and processed by Paddle.com Market Ltd ("Paddle"), which acts as the merchant of record for all transactions. Paddle handles billing, payments, taxes, and chargebacks on our behalf.

At a glance

• We offer a 14-day free trial on all paid plans — no charge during the trial.
• Cancel any time before the trial ends and you will not be billed.
• After the trial, subscriptions renew automatically each month until you cancel.
• You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period.
• Refunds outside the 14-day trial are handled case by case — see below.

1. The 14-day free trial

When you start a paid plan (Lite or Pro), you are not charged for the first 14 days. You can use the full features of that plan during the trial. To avoid being charged, cancel before the trial ends. Cancelling during the trial closes the subscription immediately — you keep trial access until the trial end date, then your organisation returns to the Free plan.

2. Cancelling a paid subscription

After the trial, you can cancel at any time:

1. Sign in to EasyReports.
2. Go to Settings → Subscription.
3. Click Cancel subscription.

Your subscription remains active until the end of the current billing period. After that, your organisation returns to the Free plan and you will not be charged again. We do not pro-rate refunds for the unused portion of a paid billing period.

3. When we will refund you

We want EasyReports to be useful to you. If something isn't working as expected, please contact us first — most issues can be resolved without a refund. We will issue a refund in the following situations:

• Accidental or duplicate purchase reported within 14 days of the charge, where the service has not been substantially used.
• The service was unavailable for a significant portion of the billing period due to a fault on our side.
• Local consumer-protection law entitles you to a refund (see section 6).

4. When we generally will not refund

• Forgetting to cancel before a renewal date, where you have used the service in the new billing period.
• Dissatisfaction with the product after extended use, where the service was delivered as described.
• Loss of access caused by factors outside our control (Amazon Seller Central issues, suspended Amazon API access, internet problems).
• Partial-month refunds when downgrading from a paid plan.

All decisions are made at our reasonable discretion.

5. How to request a refund

Email [email protected] within 14 days of the charge with:

• The email address on your EasyReports account.
• The date and amount of the charge.
• A brief description of the reason.

We aim to respond within 2 business days. Approved refunds are processed by Paddle and typically appear on the original payment method within 5–10 business days.

6. Consumers in the EU and the UK

If you are a consumer resident in the European Union or the United Kingdom, you may have a statutory right to withdraw from the contract within 14 days under the EU Consumer Rights Directive (2011/83/EU) or the UK Consumer Contracts Regulations 2013.

By starting your trial or paid subscription, you expressly request that the service is provided immediately, and you acknowledge that you may lose your right of withdrawal once the service has begun to be performed. This does not affect any statutory rights you may have.

Most EasyReports customers are businesses (Amazon sellers) and these consumer rights do not apply to business purchases.

7. Chargebacks

If you dispute a charge with your bank or card issuer instead of contacting us, the chargeback will be handled by Paddle on our behalf. Initiating a chargeback may result in your subscription being cancelled and your account being suspended pending resolution. We strongly prefer that you contact us first.

8. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date reflects the most recent revision. Material changes will be announced to active customers by email.

9. Contact