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Support

A human reply, not a ticket queue.

Email the team that built and runs EasyReports. We answer ourselves — no outsourced helpdesk, no chatbots, no copy-paste macros. Most messages get a reply the same business day.

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Company & billing

Invoices, contracts, partnerships, or anything that isn't a product issue.

send Email FreightNI
placeWrexham, WalesbadgeFreightNI Ltd · Co. No. 14742473
support_agent

Product support

Bugs, SP-API connections, replenishments behaving oddly, a number that doesn't tie out, a report that won't render — start here.

send Email product support
scheduleMon–Fri reply ≤ 4hlanguageEN · NLpriority_highUrgent? Mark subject [URGENT]
No chatbots. No tier 1.

The humans who answer.

Every reply comes from one of these five. The engineer who shipped the bug is the one who fixes it; the founders are reachable by name. No outsourced helpdesk.

72%of tickets last quarter were closed in a single reply.
Noel
Co-founder · Reports & ops
United Kingdom
Ali
Co-founder · Product research & analytics
United Kingdom
Micky
Co-founder · Shipments & warehouse
United Kingdom
Luigi
Operations & support
Philippines
Ricardo
Software Engineering
Netherlands
Skip the back-and-forth

Pick a topic and we'll route your email.

Select what best describes your question — product issues go to easy-reports.nl, logistics, billing & partnerships go to freightni.com.

What's going on?

Pick a topic

infoDon't see your topic? Plain email works — [email protected]
Help yourself

Self-serve resources.

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Documentation
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Set-up guides, SP-API permissions, warehouse glossary, and the full reports catalogue.
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Status page
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Live uptime for SP-API ingest, dashboards, and reports. Subscribe to incident alerts.
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Changelog
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Every release, every fix. New stuff first, breaking changes called out.
policy
Refund policy
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Monthly plans, annual plans, what counts as a service interruption.
Frequently asked

Answers to the things we get asked twice a week.

If the answer isn't here, email us — it'll usually end up here next.

What is the typical response time? expand_more
Median first reply over the last 90 days is under 4 hours during business hours (Mon–Fri, 09:00–18:00 GMT). Outside those hours, expect a reply by the start of the next business day. Mark a subject [URGENT] only if it's blocking live shipments.
Do you offer phone support? expand_more
Not by default — email keeps the audit trail and gets a faster fix. For Scale customers we schedule a recurring 30-minute call as part of onboarding, and we'll jump on a video call for anything serious.
How do I report a critical bug? expand_more
Email [email protected] with [URGENT] in the subject. Include your org code, the page URL, and what you expected vs. what happened. We route urgent tickets onto the on-call rota.
Can I switch plans at any time? expand_more
Switch up or down whenever — pro-rated to the day. No re-onboarding, your data stays put. Cancel any time from Settings → Billing.
Where is my data stored? expand_more
Azure West Europe (Netherlands). Backups are encrypted and replicated within the same region. We're SOC-2-adjacent and happy to share our security questionnaire — email [email protected].
How do I cancel my subscription? expand_more
From Settings → Billing, or email [email protected]. No lock-in, no clawbacks. Refunds are governed by our Refund Policy: pro-rated on annual plans, none on monthly past the first 14 days.
Where we are

Three offices. One team.

Warehouse operations run from Yiwu (China). The company is registered in Wrexham (UK); engineering and product sit in Den Haag (NL).

Company HQ & operations

FreightNI — Wrexham

Unit 2g Redwither Tower
Redwither Business Park
Wrexham, Wales, LL13 9XT
FreightNI Ltd · Co. No. 14742473
scheduleFri · 21:05 Closed
Engineering & product

B1bee B.V. — Den Haag

Den Haag, Netherlands
Registered KvK · VAT NL865840933B01
scheduleFri · 22:05 Closed
Warehouse & operations

FreightNI — Yiwu

Yiwu City, Zhejiang
People's Republic of China
≈ 90 min to Ningbo port
scheduleSat · 04:05 Closed

Still stuck? Drop us a line.

One email lands in front of the engineer who'll fix it. No phone tree, no ticket number for the ticket number.

mail Email [email protected] menu_book Browse docs